Request deletion without installing the app
- Email [email protected] from your registered ScreenVia email address. Use the subject ScreenVia account deletion request.
- State that you want your ScreenVia account and associated personal data deleted. If you cannot access your registered email, explain this so we can arrange an appropriate ownership check. Do not send passwords, device access passwords or verification codes.
- We will process your request within 30 days, or explain data that must be retained by law, its purpose and applicable retention period. This is a support-handled process, not an automatic deletion timer.
What deletion covers
After verifying ownership, we delete the ScreenVia authentication account, including its registered email, account identifier and authentication record. We also process deletion of associated personal data under our control, including account-linked service records that no longer need to be retained. We confirm the outcome and identify any retained categories and reasons.
Data that may remain
- Legally required transaction/accounting records and records necessary for a specific security incident or dispute may be retained for the applicable legal or necessary period. There is no single universal period for these categories; we will explain the applicable period or criterion in our response.
- Service-provider logs and backups are not necessarily erased immediately by deleting an active account. Their retention follows the provider's applicable rules. We will explain relevant limitations when handling your request; we do not claim all backups are automatically purged within 30 days.
- Apple, Microsoft and Google may independently retain store billing/install records under their policies. Deleting your ScreenVia account does not cancel a store subscription. Cancel it in the store where you purchased it.
- Remote computer files, copies on other devices and local app data are not remotely erased by deleting your account. Use the app's saved-password clearing option, log out and clear local app data as needed.
In-app deletion
You can also sign in and use the account deletion option in the account area. If it fails or you need help with associated data, use the email route above. Deletion ends access to the deleted account; it is not a password reset.